JOB SUMMARY
The purpose of this role is to lead and drive the performance and growth of the Bahamas business, ensuring that the business delivers budgeted revenue, profit and operating cash flow targets. The General Manager is responsible for ensuring that organisational values of Service, Relationships amp; Teamwork are driven and embedded across the sites, ensuring the colleagues represent the company professionally and in accordance with company ethics and standards.
KEY RESPONSIBILITIES
- Final responsibility for the whole country's business results.
- Promote company values and make sure values are lived in the organisation.
- Responsible for and focuses on growing strategic business areas with a view to maximise profit.
- Leads the management team through providing effective leadership to support the team in achieving Pamp;L targets and results.
- Responsible for promoting business system and process improvement through focusing on efficiency.
- Ultimately responsible for compliance H amp; SE, quality and environment policies.
- Leading the Management team in developing and refining long/medium term strategies and incorporating into a Strategic plan that fits within the framework of the Vision and Mission and Group strategy.
- Grow the business faster than the average market, increase the market share and consolidate business profit.
- Leading the management team to produce an annual business plan and translate into goals and objectives for each department and action plans and targets for middle management and junior staff.
- Monthly review and modification of strategy and action plans with management to ensure timely execution and achievement of targets.
- Provide all necessary support, advice and encouragement to enable colleagues to achieve sales and service targets, control expenditure and deliver debt management within agreed budget levels
- Manage retention levels to ensure 75% of sales colleagues on board and 100% of new sales colleagues on-boarded year-on-year
- Establish and implement a sustainable workforce planning strategy which supports succession management strategy using Rentokil's Management Development Programme
- Ensure the highest standards in the execution of business instructions with regard to health and safety of colleagues, customers, site contractors, the public and the environment
- Drive employee engagement and enablement agenda throughout the region through year-on-year improvement in employee survey scores
- Recruitment, development and retention of the human resources of the subsidiary by ensuring that suitable training, coaching, performance management and reward systems are in place for the achievement of the strategic plan.
- Design, develop and implement the Rentokil-Initial service delivery model within the business using a clearly defined protocol and KPI's for service delivery
- Deliver operating plan agenda
- Lead operational efficiency initiatives that improve costs, processes and systems
- Ensure all contractual obligations to clients are met or exceeded in line with established service delivery levels
- Improve business productivity in line with budget plan, using strategic work allocation and productivity methodologies
- Build and enhance customer relationships and retention through scheduled visits
- Lead improvement on sales and revenue growth, profit, net gain, terminations and cash (DSO and debt)
- Implement Field Sales Model and performance programme, recruitment, competency and retention model
- Conduct scheduled business reviews - sales and service performance, cost control, customer satisfaction
Requirements
Qualifications and experience
- Post graduate qualifications
- Bachelors’ Degree in Business Management or similar
- At least 7-10 years’ work experience in senior managerial role supporting at the Executive level with progressive experience as a senior manager in a B2B environment
- Proven track record in a sales/service delivery environment
- Business and commercial acumen
Knowledge and skills
- Proficient in Microsoft Office Suite, Multi-Media technology and other relevant software and statistical tools.
- Effective leadership skills.
- Effective communication, analytical and interpersonal skills.
- Possesses Time Management skills.
- Leadership.
- Market amp; Competitor awareness.
- Strategic, Innovative and Creative Thinking.
- Result focus.
- Customer focus.
- People oriented.
- Entrepreneurship.
- Change management expert.